Warranty Terms

Welcome to our Warranty Terms page.

At Shell Bay Co., we stand behind the quality of our products and want to ensure that you have peace of mind when making a purchase. Our warranty terms outline the coverage and duration of protection provided for your product, giving you confidence in its performance and longevity. We believe in transparency and clarity when it comes to warranties, and we are dedicated to providing you with the information you need to make informed decisions.

Explore our warranty terms to learn more about how we prioritise your satisfaction and strive to exceed your expectations.
We offer a 12-month warranty on our beach umbrellas ensuring protection against any manufacturer's defects, abnormal damages and faults. However, please be aware that there are specific exclusions to our warranty, which are clearly outlined below.
If you have any questions or find any terms confusing, please feel free to contact us for assistance. We are more than happy to help clarify any uncertainties.


This warranty is provided by Shell Bay Co. and applies to all beach umbrellas purchased on our website and from our authorised retailers. We take pride in the quality and durability of our products and guarantee their performance under normal use. Please carefully read the terms and conditions of this warranty.

With intensive usage of the products outdoors i.e. seaside, extra care needs to be taken to ensure the materials and components are kept clean of any build-up of salt. Users must properly maintain fabrics for the warranty to be effective.

We reserve the right to determine whether the fault is a manufacturing defect or not.


Warranty Coverage:

1. This warranty covers any defects in materials or workmanship of the beach umbrella for a period of one year from the date of purchase.

2. The warranty is applicable only to the original purchaser and is non-transferable.

3. The warranty covers the replacement or repair of the beach umbrella, at our discretion, if it is found to be defective during the warranty period.



 1. This warranty does not cover damages caused by improper use, abuse, negligence, accidents, or any modifications made to the beach umbrellas.

 2. The warranty does not cover damages resulting from exposure to extreme weather conditions, including but not limited to strong winds, storms, or excessive sun exposure.

 3. This warranty does not cover normal wear and tear, including fading, discoloration, or deterioration of materials due to regular use including scratches, scuffs, or dents that do not affect the functionality of the beach umbrella.

4. This warranty does not cover any changes to the timber pole as it's a natural material that can be affected by exposure to moisture, and the appearance may change over time. Any changes in the visual appearance of the wood directly linked to aging are not covered by warranty.


Claim Process:

1. To make a claim under this warranty, the original purchaser must provide proof of purchase, such as a receipt or invoice, along with a detailed description and photographic evidence of the defect.

2. The claim must be submitted within the warranty period to our customer service department by contacting us at hello@shellbayco.com.
3. Upon receiving a valid claim, we will assess the defect and determine whether it falls within the scope of this warranty. If approved, we will either repair the product or replace it with the same, if available or another available design, free of charge.


Limitation of Liability:

1. In no event shall Shell Bay Co. be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the beach umbrella, even if we have been advised of the possibility of such damages.

2. Our liability under this warranty is limited solely to the repair or replacement of the defective beach umbrella as outlined in this warranty.


Legal Rights:

This warranty gives you specific legal rights and by using the premium beach umbrella, you acknowledge that you have read and understood this warranty and agree to be bound by its terms and conditions.


Shell Bay Co.